Entrepreneurship : Customer Delight

So I was dining at this restaurant called Malaka Spice in Koregaon Park, Pune and I was delighted to see that they left a little handout on the table with information on the person who was going to serve me. A caricatured image of her and some tidbits on her made my interaction so much more personal. 

A waiter is the face of a restaurant. It makes so much sense to forge a connect between the customer and him. Surprisingly, most restaurants treat waiters like delivery boys.

Also loved the bit when a 'relationship manager' walked up to us in the middle of our meal to wish us and ask us about our experience. Mind you, this is not a particularly expensive restaurant. So all of this was absolutely unexpected. It is one thing to read about customer delight, quite another to experience it.